Contact
Questions, bug reports and feedback are all welcome. This page explains where to send what, so your message reaches the right place instead of sitting in a queue it does not belong in.
General enquiries and bug reports: your-email@example.com
Copyright and takedown requests: these should go through the DMCA page rather than here. That process has specific requirements, and sending a notice to the general address only slows it down.
We read everything. Replies usually take one to three working days, and a message that includes enough detail gets answered faster than one that does not.
Reporting a failed conversion
Before writing in, it is worth checking the usual causes, because most failures have a simple explanation:
- Incomplete link. Make sure you copied the whole address including the part starting with
https://. A partially selected link is the single most common cause. - Inaccessible video. Private videos, unlisted ones you do not have access to, age-restricted content, live streams still in progress, and region-blocked material cannot be reached.
- Licensed music. Commercially released tracks carry additional restrictions and fail more often than anything else.
- Expired download link. These expire on purpose after a few hours. Run the conversion again rather than reusing an old tab.
If none of those apply, send us a message including the link you tried, the device and browser you were using, and any error text that appeared on screen. Those three details are what make a report actionable — without them there is usually nothing to investigate.
Suggestions
We keep this tool deliberately small, so most feature suggestions get declined. That is not dismissiveness — it is the reason the site loads quickly and does not get in your way.
Suggestions that do get acted on tend to be about clarity: wording that confused you, a step that was not obvious, or a translation that reads awkwardly in your language. Feedback on the Spanish, Portuguese, Indonesian, Italian, Turkish, Arabic and Russian versions is especially useful, since native readers catch things we cannot.
Advertising and business
For advertising, partnership or other business enquiries, use the same address and put "business" in the subject line so it gets sorted correctly.
What we cannot help with
A few things fall outside what we can do:
- Advice on whether you may legally convert a particular video. We cannot assess that for you, and would be wrong to try. The about page covers the general position.
- Recovering a file you did not save. Nothing is stored after a conversion completes, so there is no copy on our side to retrieve.
- Problems with other converter sites. We are not connected to them, whatever their names look like.
Privacy
Messages are used only to answer your enquiry and are not added to any mailing list or shared with third parties. Full details are in the privacy policy.
To use the tool, go back to the converter on the home page.